Frequently Asked Questions
Expert advice and support for your professional equipment needs.
How long does shipping take for heavy machinery?
Standard shipping for power tools takes 3-5 business days. For heavy machinery or oversized items requiring freight, delivery typically takes 7-10 business days.
Do your tools come with a manufacturer warranty?
Yes, all power tools sold at Power Tool Specialist come with a full manufacturer warranty, typically ranging from 1 to 3 years depending on the brand.
What is your return policy for used equipment?
We offer a 30-day return policy for unused items in original packaging. For safety reasons, tools that have been used or show signs of wear cannot be returned unless they are defective.
Do you offer bulk discounts for contractors?
Absolutely. We provide tiered pricing and exclusive discounts for professional contractors and construction firms. Please contact our sales team for a custom quote.
Can I track my order in real-time?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for high-value equipment purchases.